Patients’ rights & responsibilities

The ethos of the practice is “to treat others as we ourselves would wish to be treated and to educate others to sustain good quality patient care” and we endeavour to do all we can to ensure that our patients receive the best possible care, within the resources available. The positive, family atmosphere, created by all the staff, ensures that we are always in a position to work within a ‘best practice’ framework, whilst meeting the best interests of our patients.

We would like to make all of our patients aware of their rights, when they visit us - and also of their responsibilties.

You have the right to:

  • Register with a NHS practice, subject to the practice’s acceptance criteria. This will not be based upon sex, age, gender, sexual orientation, race, religion or disability
  • Be allocated a named accountable GP
  • Request to see a certain GP - however, whether they are available cannot be guaranteed
  • See your medical records please see our section on Access to medical records
  • Have your treatments explained properly to you - we have interpreter services available on request
  • Be referred for necessary treatment with a Specialist - as long as your GP agrees
  • Have a second opinion, with the agreement of your GP
  • Complain - if you feel it is necessary - to our Practice Manager, without your care being affected. Please see our section on feedback
  • Request a home visit (if possible before 11am) from one of our GPs - please see our guidance on Home Visits

You have the responsibility to:

  • Treat NHS staff, fellow patients, carers and visitors politely, and with respect. We operate a ‘zero tolerance’ policy at Washway Road Medical Centre and DO NOT accept violence, racial, sexual or verbal harassment
  • Be on time for your appointment; we cannot guarantee to see you if you arrive more than ten minutes late
  • Listen carefully to advice on your treatment and medication. Tell the doctor about any treatments you are already taking, including ‘over-the-counter’ or homeopathic remedies
  • Keep your appointment or let the surgery know as soon as possible if you cannot make it. We have a dedicated 24 hr cancellation line - please do contact us if you are unable to keep your appointment by ringing 0161 905 4721
  • Book routine appointments in plenty of time;
  • Care for yourself - if you feel you able. Please see our section on how to treat self-help
  • Do what you can to look after your own health, and follow advice on following a healthy lifestyle
  • Order your repeat prescriptions in the week before you run out of the item/items. Please allow us two working days to prepare your prescription. We will need to see you regularly for review - please book this appointment in good time
  • Book your appointment with the most appropriate health professional - please see our section on making an appointment for guidance
  • Tell us if you have any constructive suggestions about how we can improve our services to you, within the resources available
  • Park your vehicle with consideration for others, and not in an unmarked bay - we need permanent access around the car park for emergency ambulances