Below you can read all of our latest news and information releases. You can also download our "Surgery snippets" newsletters and other information releases.
January 2016 - Trafford now has a new single point of contact for health and social care services: Trafford Co-ordination Centre [TCC]. This service has replaced some of the work undertaken by the previous Referral Booking Management Service (RBMS) and is contactable on 0161 976 2555. There are also teams of clinicians who can help you co-ordinate your care - particularly if you are struggling to manage this yourself or your family would like more help in supporting you. Find out more about the service here and also read how your data is processed by TCC here.
Our patient participation group met again in March 2017 to review and discuss what progress had been made against the target we agreed last March. Read more about this here.
As ever, we’re always grateful for your feedback and constructive comments. Thank you.
All practices are now contractually required to declare the average earnings for GPs delivering NHS services to patients.
The average pay for GPs working at Washway Road Medical Centre for the year ending 31 March 2016, was £60,545, before deductions for tax & National Insurance. This was for 2 full time GPs and 7 part-time GPs.
The Care Quality Commission (CQC) carried out their routine inspection of our services in February 2016. Their inspection team was depleted with only 3 officers attending, however they gathered as much information as they felt needed, from partners, GPs, staff and patients. Out of 4 possible outcomes, ours was determined as good; their report can be read here
We will be inviting teenagers with dates of birth 1 Sept 1997 - 31 Aug 1998 for the Men C vaccination, from July onwards, as vaccine stocks allow. More information can be found here. Older university entrants up to the age of 25 can also have the vaccination from us, on request.
From 1st April 2015, all patients registered at any GP practice are required to be allocated a named accountable GP.
What does ‘accountable’ mean?
The named accountable GP is responsible for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each patient as required. However, this does not mean that they will be the only GP or clinician who will provide care to that patient.
Will GP practices write to patients to inform them of their named GP?
No. However, we will inform patients of their named GP on request. Please contact our reception team for further details.
Can patients choose their own named GP?
The Practice will allocate a named GP for each patient. However, if a patient requests a different named GP, reasonable effort will be made to accommodate their preference.
Do patients have to see their named GP when they book an appointment?
No. Patients can, and should, feel free to choose to see any GP or nurse in the practice in line with current arrangements. If their preferred choice of GP or nurse is not available, an alternative will be offered. As all patients have an electronic medical record this ensures that all clinicians in the Practice have access to the most accurate and up to date information. If you request an urgent appointment, this will be with any of the doctors who have available appointments.
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”
From December 2014 the NHS Friends & family test is being rolled out by NHS England to include general practice. This has been running in hospitals for some time to enable patients to give continuous feedback about the care and services they’re receiving from the NHS.
For the majority of our patients who receive appointment reminders by text message, we’ll be asking for your views (anonymously) in this format (no more than once a month for those attending more frequently). Alternatively patients may fill in a form in the waiting room or at reception before they leave. We’ve a variety of formats better suited to those with visual, language or learning difficulties - please just ask any of our team.
Your views matter to us and help shape the way we plan and deliver services, so we’d encourage all our patients to get involved. This continual feedback will replace our annual practice survey.
Results will be collated and reported to NHS England monthly and will eventually be displayed on NHS Choices.
Following the move to booking GP telephone consultations first, that we introduced in August to reduce our waiting times, we’ve now reviewed feedback from patients, clinicians and staff.
Many patients told us how much they preferred speaking to a GP quicker and not having to attend the surgery to get the help they needed. Many of the clinicians told us they were able to bring in patients quickly if they suspected urgent examination or hospital referral was needed. After spending time explaining the system to patients, all of the reception team felt they were able to provide speedier appointments.
However, it was clear that sometimes patients found it difficult to talk whilst at work and both patients and clinicians found it frustrating when they were unable to carry out the telephone consultations successfully due to network connection problems. Reception staff, clinicians and patients also felt there was some duplication of effort when a face-to-face consultation was clearly needed to clinically examine a patient.
Significantly, although the new system reduced the waiting time for the next available routine appointment, all our clinicians found the extra patient contacts (up to 55 consultations per day) unsustainable. For everyone’s safety we took this matter seriously when we reviewed the feedback.
Thank you to all patients who participated in giving their views and comments. As a result, we decided to keep the aspects of the service that were working well and adjust ;those that were not. Whilst staff are continuing to offer the option of a telephone consultation as a first line measure, those patients who would prefer to book a face-to-face consultation are again able to do so. We have already experienced an increase in our waiting times to the next available routine appointment as a result of this change.
We’re continuing to experience huge demand on our services and some of the reasons for this are included in our current newsletter. With the funding pressures on our individual surgery, as a result of the national changes in April 2014, we are considering applying to NHS England to close our list to new registrations. Whilst this is not an ideal situation, we must consider our ability to meet the healthcare needs of our current registered population, as a priority.
There’s often more viral & bacterial infections circulating during the winter that can make us feel unwell. Getting the right help quickly can go a long way to getting you back on your feet again.
Your local pharmacist is the first port of call for all minor illness matters. They’ll advise you about over-the-counter treatments to help ease your symptoms and advise you if and when you need to seek further help from the nurse practitioner or GP at the surgery or from an NHS walk-in centre (including some available out-of-hours).
For the older and more vulnerable members of our community, find out how keeping warm this winter can be vital to keeping well.
IMPORTANT CHANGES TO HOW WE HANDLE OUR PATIENTS PERSONAL DATA
1. HSCIC (Care.Data) | 2. Summary Care Record
1. Care.Data - From Autumn 2013 changes began in to how we protect the confidential and personal information that we record in your medical records. These changes make it a legal requirement for us to share your ;information. We feel it vital that you as our patient are made aware of these changes.
The national campaign launch for the care.data programme, which is called “Better Information means Better Care”, has started with a leaflet delivery direct to households in the north of England from Monday 6th January 2014. This awareness campaign explains what information will be used as part of ‘care.data’ and makes it clear how people can opt out if they choose to do so.
Please use the following link to view further information from the surgery here (includes opt-out form). Use the following link to find out further information regarding the changes from NHS England here. We strongly recommend to view both documents.
2. National Summary Care Record
The NHS in England is introducing Summary Care Records as part of the NHS Care Records Service with the aim of improving care for all patients. It will give healthcare staff faster, easier access to reliable information to help with your treatment.
The national Summary Care Record (SCR) will be available to healthcare staff providing you with NHS care anywhere in England. The record will contain key health information such as details of allergies, current prescriptions and bad reactions to medicines. After that, each time you use any NHS health service, details about any current health problems, summaries of your care and the professionals treating you, may be added to your Summary Care Record. The record will be of most benefit if you need health care in an emergency or if you are away from home in England and need treatment.
If you do not want to have a summary care record you will need to complete an Opt-out form. Opt-out forms can be collected from the surgery or downloaded here: -SCR optout form.
Further information is available on the NHS Care Records Service patient website www.nhscarerecords.nhs.uk.
Improving the early detection and treatment of cancer is a priority for Trafford and for our practice - both of which have a slightly higher incidence in their populations, than the national average.
Find out more about the local and national work to improve early detection of cancer here.
We’re delighted to report that our last patient survey has produced the best results ever! The ratings you’ve given us, telling us your opinion of how we’re performing, have improved in the vast majority of areas and this is the third year running that our rating for most categories had improved.
We asked over 550 randomly selected patients at the end of 2008 for their experience of our services and many were kind enough to share their comments and suggestions for improvement that we asked, too. A quick look at the headline news …
94% of patients rated our GPs’ consultation skills as good to excellent;
92% of patients rated our receptionists’ service as good to excellent;
84% of patients reported that they waited 20 minutes or less in the waiting room giving an average satisfaction score of 52 (improved by 2% each year for the last 2 years);
80% of patients rated our opening hours as good to excellent;
75% of patients rated getting through on the telephone as good to excellent.
A snapshot of patient comments included “This is the best clinic I have attended in terms of people care, polite staff and a clean & tidy environment” and “Would not ever want to change surgery”.
During the previous year - 2007/8, the patient survey findings focussed our attention towards:
It is therefore rewarding to see that we have made progress in every single one of the areas that patients felt most needed improvement. As a public service, a successful holder of the Investors in People award twice and a fully approved training practice for GPs and medical students, it is important to every one of us that we continue to improve, through listening to your feedback.