Patient participation group


Our Aims

WRMC Patient Participation Group is made up of a number of patients and Practice staff who meet at regular intervals to decide ways of making a positive contribution to the services and facilities offered by the Practice to the patients.


The group was first established in 2011 by inviting applications from patients, with the aim of forming a wide and diverse representation of our registered list.  This representative body could help us to consider the views of our wider patient population and agree what actions we might take to improve the medical care and services provided at Washway Road Medical Centre.  We selected around 50 patients of varying ages, ethnicities, medical conditions, disabilities & needs. 

We purposely wanted our PPG to be as inclusive as possible so made the decision not to have only a ‘virtual’ PPG.  While a core number of around 15 are able to personally attend meetings at the surgery once or twice a year, the wider group’s participation is via email or post. 

We would like to thank the members of the group for working with the practice to consider the views of our patient population and for working with us on initiatives and ideas to improve what we already do.

Our purpose is:

  • To have a voice for patients in the practice
  • To encourage a positive relationship between the patients and the surgery staff, both medical and administrative
  • To be realistic about what can be achieved within the resources available, and to look for small changes that can make a real difference
  • To review patient feedback and offer a shared measured response
  • To work constructively and positively to help identify solutions and to work in partnership with the practice and other local organisations
  • To act as a representative group that can be called upon to influence the local provision of Health and Social Care

We have over 15,000 patients in this practice but for the PPG to succeed the members need to be representative of our registered population. If you would like to join the group and be part of how we can, together, improve the work of the Practice for the benefit of all its patients please download the form here and return the completed form to reception.
You can find copies of previous PPG reports to download in our Newsletters page.