Patient participation group

Dear Patient

Thank you for taking the time to read this invitation from Washway Road Medical Centre.

The Surgery has had a PPG for several years which has worked closely with the medical centre to give patients a voice in its organisation and establishing its priorities. Unfortunately as members have moved away we find that the group has decreased significantly and we therefore plan to relaunch in 2020 and would welcome new members.

Membership is voluntary.  Bearing in mind the range of different demographics of our current patient list and in order to obtain a truly representative view, we would welcome all age ranges, genders, nationalities, abilities and religions.

We have found our PPG to be an excellent way for us to keep in touch with the patient perspective; up to now this has been predominately via email communication and annual meetings.  Going forward we would like to develop on this. 

The PPG can help to influence the provision of health and social care, make positive suggestions about the practice and their own health care, develop self-help projects to support fellow patients and contribute to the practice through more practical ways such as fundraising, health education, involvement with community services etc.

The PPG will be led by a governing group made up from the membership with support from the practice. We would aim for the group to meet together 3 or 4 times a year but this would be directed by the PPG.

Our first meeting with the new PPG will be held at the surgery on Wednesday 29 January at 7pm.

If you would like to be involved please email us at: .(JavaScript must be enabled to view this email address)  or speak to one of our reception team. 

(If you would like to be involved with the PPG but would be unable to physically attend any meetings, then you could become a virtual member and still receive communications)

We look forward to hearing from you.

Our Aims

WRMC Patient Participation Group is made up of a number of patients and Practice staff who meet at regular intervals to decide ways of making a positive contribution to the services and facilities offered by the Practice to the patients.


The group was first established in 2011 by inviting applications from patients, with the aim of forming a wide and diverse representation of our registered list.  This representative body could help us to consider the views of our wider patient population and agree what actions we might take to improve the medical care and services provided at Washway Road Medical Centre.  We selected around 50 patients of varying ages, ethnicities, medical conditions, disabilities & needs. 

We purposely wanted our PPG to be as inclusive as possible so made the decision not to have only a ‘virtual’ PPG.  While a core number have been able to personally attend meetings at the surgery, the wider group’s participation is via email or post. 

We would like to thank the members of the group for working with the practice to consider the views of our patient population and for working with us on initiatives and ideas to improve what we already do.

Our purpose is:

  • To have a voice for patients in the practice
  • To encourage a positive relationship between the patients and the surgery staff, both medical and administrative
  • To be realistic about what can be achieved within the resources available, and to look for small changes that can make a real difference
  • To review patient feedback and offer a shared measured response
  • To work constructively and positively to help identify solutions and to work in partnership with the practice and other local organisations
  • To act as a representative group that can be called upon to influence the local provision of Health and Social Care

We have over 15,500 patients in this practice but for the PPG to succeed the members need to be representative of our registered population. If you would like to join the group and be part of how we can, together, improve the work of the Practice for the benefit of all its patients then please contact us either by email:  .(JavaScript must be enabled to view this email address) or speak to one of our reception team.